Since we customize and make the party just for you, we require a 2 week notice prior to your pick up date. We will return with availability and a confirmation as soon as we can. Your date will be saved when we receive your deposit.
As of 7-1-2014 we will be implementing a 15.00 Rush Order fee.
If you require a Rush order to be completed/shipped/delivered within 7 days or less, there will be a fee attached to your order total.
If date you have requested, is available and we have confirmed by email or phone, you will be asked to make payment in full.
By your choice of pay: PayPal, mail, or Western Union
Additional Guest (counts) may be added, if time permits. There is no guarantee that the additions will be the same (we will get it as close to matching as possible). Supplies are ordered to your guest total. We try to order a few extra, but not a promise. This is why it is important that you know your guest count at the time of your booking.
Please note, Parties and Surprises will not begin your custom order until we receive your full payment. We take customers on a First Come, First Served Basis.
Please keep in mind, the earlier you plan the better. This allows both you and Parties & Surprises time to make alterations if needed or to accommodate any last minute guests.
There is no penalty or charges for changing a date. We will try to do what ever we can to accommodate your new date, but there is no guarantee. However, if you have to Cancel an order, there is no Refund or Credit.
Return check fees
There is a $30.00 fee for all returned Checks. If there is an NSF payment by check, then the balance becomes due and Cash payment is required.
We look forward in Assisting you with your Personalized Celebration.